Vehicle case management
Every violation.
Every tow.
In one place.
TowFlow is a case management system for vehicles. Report violations and tows, keep the documentation together, and manage each case through follow-up and resolution.
Why TowFlow
Keep cases moving.
Give officers time back.
Cut the repetitive recordkeeping and manual tracking that can take hours out of an officer’s day. Give your team a consistent way to report, follow up and close a vehicle case.
- 01
Report the violation or tow
Officers follow your documentation procedure to record a violation or tow, with vehicle details, photos and notes ready for the next step.
- 02
Hand off with confidence
The next officer can pick up a case with the documentation and history at hand, without starting over or chasing down updates.
- 03
Keep every case in view
Find a vehicle’s related records by plate or VIN. Review earlier notices and outcomes, and see which active notices are ready for follow-up.
Your cases.
Your process.
A timed notice, a complaint and an immediate tow don’t all need the same steps. Build workflows around the vehicle cases your agency handles.
- Organize cases by source, area and violation
- Set notice types and waiting periods
- Define the photos and notes each situation requires
- Choose follow-up stages and tow company requirements
Internal auditing
Keep the full,
audited history.
Every action in TowFlow is tracked.
The entire lifecycle of a vehicle case is recorded - Who did what? When? How long did it take? All answered with a few taps of a button.
Review decisions with context
Follow the sequence of actions leading to an outcome, including the people involved and when each step took place.
Resolve questions with facts
Use the recorded activity to understand what happened, even when the person who handled the work isn’t available.
Find opportunities to improve
Review how work progressed and where it took time to identify follow-up needs and guide team training.
Getting started
Start with the way
your team works.
- 1
Request a Demo
We want to show you exactly how TowFlow can save your management and officers time and headaches.
- 2
Shape your workflow
Map out how your team reports violations and tows, what each case needs and what happens next.
- 3
Walk through a typical case
Follow a violation report through the next action, a recorded outcome and the case history so everyone knows what to expect.
- 4
Go live
Put the same process in everyone’s hands on iPhone, Android or the web, with an in-app guide and tutorial to help them learn.
A few things
to know.
What if we don’t have a standardized process today?
Then you should be talking with us! TowFlow was made in close collaboration with a high-volume coastal city in California. Together, we have developed strong standard operating procedures that can be molded to your exact use case.
Can we use the documentation for reports?
Yes. Generate weekly, monthly or month-to-date enforcement reports using your case documentation. Export PDFs and print tow logs to review violation and tow activity.
How do pricing and setup work?
Request a demo to discuss your team’s size, the work you handle and the process you want to improve. We’ll walk through pricing and setup with you.
See TowFlow in action
See your next case
in TowFlow.
Bring a violation or tow scenario. We’ll show you how your team can manage it.